Have you ever had the opportunity of letting someone serve you and you couldn’t hold back, but instead you shared the experience with friends and family? The truth is that we are all customer care representatives because often times, we relate and deal with people we sell to, buy from and generally interact with.
Damon Richards once said that your customer doesn’t care how much you know until they know how much you care. Customer service is the act of providing customer’s needs, delivering suitable, and quality service/s or assistance from start to end point.
There are skills a customer service representative should posses, such skills helps us adjust ourselves to the personality of the guest such skills includes
Knowledge of product
Ability to use positive language
Ability to read customers
A calming presence
Goal oriented focus
Ability to handle surprises
Willingness to learn.
A GOOD CUSTOMER SERVICE
A good customer service is very crucial; however there are some things that makes you exceptional. That is the EXCEPTIONAL CUSTOMER SERVICE
It is making that one person in front of you feel, for those moments you are together, they are the most important person in the world.
AN EXCEPTIONAL CUSTOMER SERVICE
MAKE IT EXCEPTIONAL TODAY.